“I wanted to keep you updated on the status of your order. Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the original estimated date. Rest assured I’ll keep you updated along the way as I get new information from the carrier. Please feel free to message me if you have any questions.”
I am happy to accept all REASONABLE offers on my products. BUT PLEASE UNDERSTAND THAT AT THE PRICE LISTED THE SHIPPING IS IN THE PRICE. IF A NEW PRICE IS NEGOTIATED BETWEEN YOU AND I, THE SHIPPING PRICE WILL BE ON TOP OF THAT PRICE. NO EXCEPTIONS! SHIPPING FROM FRANE IS 29€ A KILO SOME OF THE LIGHTING WEIGHS 4-5 KILOS. I DOUPLE BOX MY PORCELAIN AND STONEWARE SO THAT IT COME TO YOU IN ONE PIECE. You don't like broken merchandise and neither do we!!
I am happy to combine shipments.
I organize shipment with tracking number for all products.
Tracking number is not insurance.
If you want insurance contact us.
Taxes and customs fees are the responsibility of the purchaser.
IMPORTANT : If you are from one of these european countries (Austria, Belgium, Germany, Italy, Luxembourg, Portugal, Spain or UK), please contact me before your purchase !
A cheaper delivery solution is possible with Mondial Relay !
International buyers please always add a telephone number in the "information for the seller". It is mandatory for international shipping or the post will not accept any parcel to be shipped.
If you want an insurance for your purchase, please send me a message. I will send you a recalculated invoice with the upgraded shipping fees. DAMAGED MERCHANDISE CANNOT BE REIMBURSED UNLESS IT IS OPENED AT THE TIME OF DELIVERY IN FRONT OF THE POSTMEN. IF YOU SEE THAT THE MERCHANDISE IS DAMAGED, MAKE INDICATION ON THE DELIVERY RECEIPT. ALWAYS MAKE JUSTIFICATORY PHOTOS. With this paper and these photos, the French post reimburses the content at the declared value for all the parcels with insurance. WITHOUT DOING THIS THEY WILL NOT REFUND ON INSURANCE
For any returned merchandise, cannot refund any courier component of the postage charge.
WHERE'S MY ORDER?
Please don't wait three weeks to contact me if your order is taking longer to arrive than what is indicated above based on your location, you should first contact your delivering post or customs office and provide them with your tracking number specified in the shipping manifest. They should be able to help you track it down or give you more information on what might be causing the hold up. If that doesn't pan out, please let me know and I will work with you and the postal service to figure out what may be causing the hold up.
We require 25% down - nonrefundable - to hold the item. The balance must be paid off within one month (unless prior arrangements have been made) or the entire payment(s) will be forfeited. I prefer to set it up with no more than two payments.
I will ship when the last payment has been made!
Electrical items are original and as found. Replacement of cords, plugs, sockets, and switches is up to the buyer to do so if desired.
EU customers a cheaper solution is available on RELAY Mondial, its a pick up service so your merchandise is delivered to a point near you and you are sent a message and you pick it up there.
During November and December leading up to Christmas postage can take considerably longer.
We do not refund for customers when they change their minds, so please look at photos carefully and ask questions accordingly.
If you are unhappy with your purchase, please contact me prior to leaving negative feedback and allow me the opportunity to review your concerns and find a solution to satisfy both buyer and seller. Photographs may be requested. always, SPEEDY shipping on orders: often same day processing & mailing!
Would like to advise all my customers that, owing to new postal tarifs here in France, the price of postage has increased significantly as of 1st January 2015
the price for sending even a small package is 36€ for 2 kilos there is no more petite package pricing. There is no insurance included in this method of shipping.