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e-boutique policies

I am happy to accept all REASONABLE offers on my products. BUT PLEASE UNDERSTAND THAT AT THE PRICE LISTED THE SHIPPING IS IN THE PRICE. IF A NEW PRICE IS NEGOTIATED BETWEEN YOU AND I, THE SHIPPING PRICE WILL BE ON TOP OF THAT PRICE. NO EXCEPTIONS! SHIPPING FROM FRACE IS 43€ A KILO SOME OF THE LIGHTING WEIGHS 4-5 KILOS. I DOUPLE BOX MY PORCELAIN AND STONEWARE SO THAT IT COME TO YOU IN ONE PIECE. You don't like broken merchandise and neither do we!!

International buyers please always add a telephone number in the "information for the seller". It is mandatory for international shipping or the post will not accept any parcel to be shipped.
If you want an insurance for your purchase, please send me a message. I will send you a recalculated invoice with the upgraded shipping fees. DAMAGED MERCHANDISE CANNOT BE REIMBURSED UNLESS IT IS OPENED AT THE TIME OF DELIVERY IN FRONT OF THE POSTMEN. IF YOU SEE THAT THE MERCHANDISE IS DAMAGED, MAKE INDICATION ON THE DELIVERY RECEIPT. ALWAYS MAKE JUSTIFICATORY PHOTOS. With this paper and these photos, the French post reimburses the content at the declared value for all the parcels with insurance. WITHOUT DOING THIS THEY WILL NOT REFUND ON INSURANCE
For any returned merchandise, cannot refund any courier component of the postage charge.


WHERE'S MY ORDER?

Please don't wait three weeks to contact me if your order is taking longer to arrive than what is indicated above based on your location, you should first contact your delivering post or customs office and provide them with your tracking number specified in the shipping manifest. They should be able to help you track it down or give you more information on what might be causing the hold up. If that doesn't pan out, please let me know and I will work with you and the postal service to figure out what may be causing the hold up.


Electrical items are original and as found. Replacement of cords, plugs, sockets, and switches is up to the buyer to do so if desired.

During November and December leading up to Christmas postage can take considerably longer.

We do not refund for customers when they change their minds, so please look at photos carefully and ask questions accordingly.

If you are unhappy with your purchase, please contact me and allow me the opportunity to review your concerns and find a solution to satisfy both buyer and seller. Photographs may be requested.