Shop Policies
“I wanted to keep you updated on the status of your order. Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the original estimated date. Rest assured I’ll keep you updated along the way as I get new information from the carrier. Please feel free to message me if you have any questions.”
I am happy to accept all REASONABLE offers on my products. BUT PLEASE UNDERSTAND THAT AT THE PRICE LISTED THE SHIPPING IS IN THE PRICE. IF A NEW PRICE IS NEGOTIATED BETWEEN YOU AND I, THE SHIPPING PRICE WILL BE ON TOP OF THAT PRICE. NO EXCEPTIONS! SHIPPING FROM FRANE IS 31.75 € A KILO SOME OF THE LIGHTING WEIGHS 4-5 KILOS. I DOUPLE BOX MY PORCELAIN AND STONEWARE SO THAT IT COME TO YOU IN ONE PIECE. You don't like broken merchandise and neither do we!!
WHERE'S MY ORDER?
Please don't wait three weeks to contact me if your order is taking longer to arrive than what is indicated above based on your location, you should first contact your delivering post or customs office and provide them with your tracking number specified in the shipping manifest. They should be able to help you track it down or give you more information on what might be causing the hold up. If that doesn't pan out, please let me know and I will work with you and the postal service to figure out what may be causing the hold up.
Electrical items are original and as found. Replacement of cords, plugs, sockets, and switches is up to the buyer to do so if desired.
We do not refund for customers when they change their minds, so please look at photos carefully and ask questions accordingly.
If you are unhappy with your purchase, please contact me and allow me the opportunity to review your concerns and find a solution to satisfy both buyer and seller. Photographs may be requested.
Would like to advise all my customers that, owing to new postal tarifs here in France, the price of postage has increased significantly as of 1st January EVERY YEAR
the price for sending even a small package is 39€ for 2 kilos there is no more petite package pricing. There is no insurance included in this method of shipping.
I am happy to accept all REASONABLE offers on my products. BUT PLEASE UNDERSTAND THAT AT THE PRICE LISTED THE SHIPPING IS IN THE PRICE. IF A NEW PRICE IS NEGOTIATED BETWEEN YOU AND I, THE SHIPPING PRICE WILL BE ON TOP OF THAT PRICE. NO EXCEPTIONS! SHIPPING FROM FRANE IS 31.75 € A KILO SOME OF THE LIGHTING WEIGHS 4-5 KILOS. I DOUPLE BOX MY PORCELAIN AND STONEWARE SO THAT IT COME TO YOU IN ONE PIECE. You don't like broken merchandise and neither do we!!
WHERE'S MY ORDER?
Please don't wait three weeks to contact me if your order is taking longer to arrive than what is indicated above based on your location, you should first contact your delivering post or customs office and provide them with your tracking number specified in the shipping manifest. They should be able to help you track it down or give you more information on what might be causing the hold up. If that doesn't pan out, please let me know and I will work with you and the postal service to figure out what may be causing the hold up.
Electrical items are original and as found. Replacement of cords, plugs, sockets, and switches is up to the buyer to do so if desired.
We do not refund for customers when they change their minds, so please look at photos carefully and ask questions accordingly.
If you are unhappy with your purchase, please contact me and allow me the opportunity to review your concerns and find a solution to satisfy both buyer and seller. Photographs may be requested.
Would like to advise all my customers that, owing to new postal tarifs here in France, the price of postage has increased significantly as of 1st January EVERY YEAR
the price for sending even a small package is 39€ for 2 kilos there is no more petite package pricing. There is no insurance included in this method of shipping.